Here he points out that burnout occurs when an individual becomes completely depleted of emotional resources. This often happens when traumatic experiences occur in the workplace, and are not processed thereafter. It may also result from working conditions that appear to lack meaning and/or soulfulness. Individuals in the helping professions are vulnerable, particularly when they [...]

Here he notes that shame is a deep-seated affect that is located deep within the mammalian portions of the brain. He makes a point of distinguishing between shame and guilt, insofar as toxic shame can be completely crippling at an emotional level. It is typically the result of early childhood trauma. Toxic shame also results [...]